Frequently Asked Questions
Everything you need to know about your Rollersnakes order, gear, and shipping.
How much does shipping cost and how long will it take?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location and the weight of your gear.
What is your return policy for skateboards and apparel?
You can return any unused items in their original packaging within 30 days of purchase. Please note that for safety and quality reasons, skateboards cannot be returned once they have been assembled or gripped.
Do you offer international shipping?
Yes, Rollersnakes ships worldwide. International delivery times vary by country, and customers are responsible for any local customs duties or import taxes incurred upon arrival.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the products on your site authentic?
Absolutely. Rollersnakes is an authorized retailer for all the brands we carry. We source our products directly from the manufacturers to ensure you receive 100% authentic, high-quality sports gear.